A Melbourne mother and Kmart lover says she was made out to look like a criminal on a recent trip to the shopping giant.
Tracy went into Melbourne's Dandenong Kmart store to return two unworn jumpers which still had the tags attached.
"I pulled out my items, they had the tags still on them, said to the lady, I'd like a refund please, she said, 'Ok, just wait a minute'," Tracey revealed on A Current Affair.
Tracy says she was was forced to wait 20 minutes before discovering that the sales assistant was checking the security cameras.
"She kept harping on that she hadn't seen me enter the store and that was infuriating me," Tracey said, telling ACA she was made to feel like a con-woman.
She eventually received her refund, but took the matter to Kmart head office, where she was told that the retail giant was testing "facial recognition" in certain stores.
However, Kmart told ACA that Tracey's incident occurred because of a new customer service CCTV trial being run, which they will not be continuing.