“Instead of saying “Happy New Years” I hope that you are safe, I hope you have a warm home filled with precious memories and you can kiss your loved ones goodnight tonight,” she concluded.
However, Laura and Matty were also criticised by fans for holidaying in the bushfire-ravaged area.
One local wondered why the family would holiday in the affected areas when authorities advised holidaymakers against it.
"Why did you go to begin with? The fires had already started. All for a little 'break' that you could have been patient enough for to go next year," wrote the local resident.
"We as locals have no resources now during this horrible time and we can't help but be so annoyed that tourists would not listen to the warnings (especially with a newborn!!!!!!)"
Laura responded with an apologetic message.
"It's truly awful and I'm so sorry for the situation that you're in we didn't fully understand how bad it was until New Year's Eve," she replied. "In retrospect we absolutely should have left sooner. I am from the South Coast and have been down there with family since Christmas. We have sent money to the RFS [Rural Fire Service] and hope that you get access to all the resources that you need now that the roads are reopended."