The Bollywood actress was on her way to Melbourne from Sydney with Australian airline Qantas.
The 41-year-old shared that she and the Qantas employee got into an arguement over the baggage size.
Taking to Instagram on September 23, Shetty penned a scathing post.
Taggin Qantas, the actress wrote, "This should get your attention!"
"Travelling from Sydney to Melbourne and at the check in counter met a grumpy#Mel ( that’s her name)who decided it was “OK” to speak curtly to “US” ( Brown people!!) travelling together, I was flying business and had 2 bags (my allowance) and she insisted and decided my half empty Duffel bag was oversized ( to check in!!) So she sent us to check it in at the other counter dealing with “Oversized luggage” ..there a Polite lady(yes this one was) said ..”this ISN’T an oversized bag, pls check this in manually if u can at another counter” ( all this happening while the counter is going to shut in 5 mins) As the manual check in wasn’t going thru for 5 mins( we tried) I went upto #Mel and requested her to put the bag thru as her colleague said it wasn’t an oversized bag.. She refused again.. Just being adamant especially when I told her this is causing a lot of inconvenience .."
Shetty continued, "We had no time to waste so we ran to the oversized baggage counter and requested her to put the bag through which she did after I told her that #Rude #Mel had issues !!!.... to which another colleague joined in an reiterated my duffle wasn’t oversized and could’ve easily been checked in.
The point is .. This piece is only for #qantas airlines to know and take cognisance .. that their staff must be taught to be helpful and TONE can’t change with preference to #COLOUR.”WE” are NOT #pushovers and they MUST know that being #callous and #Rude will NOT BE TOLERATED 🙏✋🏼💔. "
Shetty then asked her fans, "Ps: Please tell me if that bag in the picture is oversized??!!"
Qantas have since responded to the complaint.
The airline tweeted, "We're sorry to hear that you have had a negative experience with us today Shilpa. We have passed your feedback on to the relevant team and we hope that you have a great experience with us onboard! Khalid"
Shetty is one of India's most respected stars, and shot to international fame in 2007 after winning Celebrity Big Brother UK. Her stint on the show saw her be the victim of racist taunts.
She and husband businessman Raj Kundra are the proud parents to their son, six-year-old Viaan Raj Kundra.